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Frequently Asked Questions about Using the ISPA website
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Frequently Asked Questions (FAQ)

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How do I sign in to my account?
There are two ways to sign in to your account:

1) In the upper right hand corner of every page, you will find a link titled "Sign In”. Click "Sign In” and you will be redirected to the "Member/Account Login" page.

2) On every page, except for the homepage, there is a "Sign In" box located on the right side of the website immediately below the "Search” field. Sign In now.

If you are an ISPA member/account holder and don't know which account to sign in to, watch this 2-minute video tutorial to learn how to manage your Organization Member Account log-in as well as any sub-account log-ins. 

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How do I change my username and/or password?
1) Sign in to your account. See "How do I sign in to my account?”.

2) Navigate to the "My Profile” box located on the right side of the screen immediately below the "Search” field.

3) Click "Manage Profile”.

4) Under the "Information & Settings” section, click "Edit Bio”. Here, you may change your username and/or password.

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How do I edit my profile?

1) Sign in to your account. See "How do I sign in to my account?”.

2) Navigate to the "My Profile” box located on the right side of the screen immediately below the "Search” field.

3) Click "Manage Profile”.

4) Under the "Information & Settings” section, click "Edit Bio”. Here, you may edit your profile.

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How do I add and edit job announcements?
If you are a member:

1) Sign in to your Organization Account.

2) Navigate to the "My Profile” box located on the right side of the screen immediately below the "Search” field.

3) Click "Manage Profile”.

4) Scroll down the "Manage Profile" page, and click on "Career Postings,". Follow form prompts (screenshot below).


 

If you are not a member:

1) From the homepage navigation bar, go to Resources > Career Center. Click on "Post a Job."

2) Purchase a job announcement. Upon completion of payment, you'll find a link to view the invoice. Click on "View Invoice/Receipt."

3) Your closed invoice will include a truncated link to a webpage where you can manage a career posting.



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How do I add a Primary/Affiliate account to my Organization Member account?

1) Sign in to your account. See "How do I sign in to my account?”.

2) Navigate to the "My Profile” box located on the right side of the screen immediately below the "Search” field.

3) Click "Manage Profile”.

4) Under the "Information & Settings" section, click "Primary/Affiliate Account(s)". Here, you may view and manage your Primary/Affiliate account(s).


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How do I renew my membership?
To renew your membership, you will need to know your organization account username and password, your organization’s annual gross revenues, and 5 minutes – that’s it! 
View step-by-step instructions on How to Renew Your Membership (PDF). You can also watch a two-minute video tutorial to learn how to renew your membership.

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How do I register for the Congress?

1) Select the Congress you would like to attend under the "Upcoming Congresses" in the navigation menu at the top of the page.

2) Click on "Register" from the left menu pane. You will be prompted to sign in or create an account before you register.

3) Once signed in to the correct account, fill out the registration form and then click "Save & Finalize Registration.”

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How do I view and print my invoice?

You can view your paid and unpaid invoices by signing in to the account you used when making a purchase.

After signing in, click on "Invoices" on the "Manage Profile" page to view, print and pay your invoices (screenshot below).


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What are the accepted payment methods?

  • Credit Card: Visa, MasterCard, and American Express credit cards are accepted.

  • Check/Money Order: checks must be made payable to "ISPA” and must be drawn on a U.S. bank.

  • Wire Transfer: Organizations or individuals sending wire transfers may be charged with an additional 40 USD wire transfer fee. Please contact us to receive the banking details needed to execute the wire transfer.

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Where is my Full Member account?

Starting September 2014, you might notice that we replaced the term “Full Member” with “Primary Account”. Nothing but the name has changed – all usernames and passwords for the Primary Accounts will remain the same as the Full Member accounts.

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What is the difference between my Organization Member account and my Primary/Affiliate account(s)?
The following activities are associated with the Organization Member account: 

  1. build your organization's public profile on the ISPA website - visible to everyone who searches the Member Directory
  2. renew/manage your membership dues
  3. manage your Primary and/or Affiliate accounts
  4. post a job announcement
  5. purchase an advertisement
  6. access full member directory and any members-only content

Your Primary or Affiliate account is your personal account associated with the Organization Member account. The following activities are associated with a Primary or Affiliate account:

  1. build your individual profile on the ISPA website - visible only to members who search the Member Directory.
  2. register for a Congress or other ISPA event
  3. post your resume
  4. create a blog or comment on someone else's post
  5. receive member communications such as the Network newsletter
  6. access full member directory and any members-only content

You may always view and manage your Primary/Affiliate accounts through your Organization Member account. To view and manager your Primary/Affiliate accounts, see "How do I add a Primary/Affiliate Member account?".

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Where can I search job postings?
The job postings are located in ISPA's Career Center. You may access the Career Center from any webpage by using the main menu at the top of the page. Navigate to "Resources" and a drop-down list will appear. Click "Career Center". Visit the Career Center.

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Where can I search the online member directory?
The online member directory is now called "Directory Search". You may access the Directory Search from any page by using the main menu that begins with the "Home" button. Once you've located the main menu, navigate to "Membership" on the main menu and a drop-down list will appear. Click "Member Directory" (the third drop-down item on the menu). Visit the Member Directory.

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I signed in to register and it says "Registration for this event is not permitted by your member type." What should I do?

You might get this error message probably because you are signed with your Organization Member Account (master account level) instead of Primary or Affiliate Account (sub-account level). Please follow the steps demonstrated in this quick video tutorial on how to navigate to the appropriate account.

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