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New York 2013 Congress Policies
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New York 2013 POLICIES

The Culture of Innovation

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Thank you for your interest in attending The Culture of Innovation in New York City on January 15-17, 2013. Please take a moment to review the following registration policies before completing your online registration.

Register Now by completing the secure online registration form.

Registration Cancellation Policy

All cancellation notices must be received in writing by sending a fax to 1 212 206 8603 or an email to Taylor S. Harris at tharris@ispa.org. Registration cancellations received on or before Friday, November 2nd, 2012, at 1700 EDT are eligible for a full refund or credit less a 10% processing fee. Delegates canceling after Friday, November 2nd, 2012, at 1700 EDT and on or before Wednesday, January 2nd, 2013, at 1700 EST are eligible for a 50% refund or credit. Delegates canceling after Wednesday, January 2nd, 2013, at 1700 EST and Congress no shows are not eligible for a refund or credit. Refunds will be processed in the same form as the original payment. Please allow 5-7 business days for processing.

Registration Substitution Policy

Substitutions are accepted. To make a substitution, you must provide written authorization by the original registrant in the form of a signed letter sent by fax to 1 212 206 8603 or by email to Taylor S. Harris at tharris@ispa.org. Please allow 5-7 business days for processing. Substitutions may also be made onsite with written authorization by the original registrant in the form of a signed letter.

ProEx Table Reservation Cancellation and No-show Policy

All cancellation notices must be received in writing by sending a fax to 1 212 206 8603 or an email to Taylor S. Harris at tharris@ispa.org. ProEx table reservation cancellations received after Friday, January 11, 2013 at 1700 EST and table no shows will be charged a 50 USD cancellation fee.


Questions?

  • General and press inquiries | Contact Nicole Merritt at nmerritt@ispa.org or 1 212 206 8490 x201
  • Registration inquiries | Contact Taylor S. Harris at tharris@ispa.org or 1 212 206 8490 x202
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