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Registration Cancellation Policy
All cancellation notices must be received in writing by sending an email to Minji Kim at mkim@ispa.org or a fax to 1 212 206 8603. The amount of refund varies depending on the time of cancellation as described below:
| Registration cancellations received |
Eligible for |
| By Friday, April 1, 2016 |
a full refund or credit less a 10% processing fee |
From Saturday, April 2, 2016
through Wednesday, May 18, 2016 |
a 50% refund or credit |
From Thursday, May 19, 2016 and
Congress no shows |
not eligible for a refund or credit |
Refunds will be processed in the same form as the original payment. Please allow 5-7 business days for processing.
Registration Substitution Policy
Substitutions are accepted. To make a substitution, you must provide written authorization by the original registrant sent by email to Minji Kim at mkim@ispa.org or by fax to 1 212 206 8603. Please allow 5-7 business days for processing. Substitutions may also be made onsite with written authorization by the original registrant.
ProEx Table Reservation Cancellation and No-show Policy
All cancellation notices must be received in writing by sending an email to Ann Pattan at apattan@ispa.org or a fax to 1 212 206 8603. ProEx table reservation cancellations received after Wednesday, May 18, 2016 and table no shows will be charged a 50 USD cancellation fee.
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