Frequently Asked Questions
Membership & Account Management
- Click on “My Profile” at the top of the page which takes you to your account.
- From the drop down menu on the Welcome, select “Account + Settings”
- From here you can edit any of your contact information including your username and password.
The following activities are associated with the Organization Member account:
- Build organization profile
- Renew membership/pay dues
- Post job announcements
- Purchase advertisement/sponsorship
- Manage Primary and/or Affiliate Accounts
- Access full member directory and any member-only content
- Apply for Pitch New Works
Your Primary or Affiliate account is your personal account associated with the Organization Member account. The following activities are associated with a Primary or Affiliate account:
- Build individual profile for website
- Register for Congresses and events
- Make a donation
- Post resume
- Create blog/comment on posts
- Receive member communications
- Access full member directory and any member-only content
- Serve on committees/Board
- Submit nominations
- Participate in the Community Building Program
- Receive the "Member" ribbon at each congress
An Employee of a Member Organization account is another sub-account type, which has a scope of activities allowed:
- receive access to discounted congress registration rates
You may always view and manage your Primary/Affiliate accounts through your Organization Member account. To view and manage your Primary/Affiliate accounts, see "How do I add a Primary/Affiliate Member account?".
- Select “My Profile” from the main navigation at the top.
- Hover over the placeholder image and an “Edit” option will appear
- Select a file from your computer or device
- The selected image will automatically be re-sized to fit
- From the My Profile view, you will be prompted to renew; click on “Renew Now!”
NOTE – If you do not see this prompt it is because you are not signed into your Organization Account.
- Make any changes or updates to your profile and “Save Changes” at the bottom of the page.
- Select the membership you would like – here is where you can switch to a Digital Membership, upgrade to a Star Organization Membership or add an Affiliate member.
- Complete the payment process at the bottom of the page and click “Submit”. All major credit cards are accepted. If you would like to pay by check or wire transfer, select the “Check/Money Order” option.
- Click on “My Profile” at the top of the page.
- Under the “Welcome” sign, select “Account + Settings” from the drop down menu.
- Click on “Information & Settings” and then select “Primary/Affiliate Account(s)”
- At the bottom of the screen, under options, click on the red arrow on the right to sign in as this account.
 Note: You may view this account by clicking on the person icon, but no edits may be made unless you
are signed in as this account.
- Sign in to your account.
- Navigate to the "My Profile” box located on the right side of the screen immediately below the "Search” field.
- Click "Manage Profile”.
- Under the "Information & Settings" section, click "Primary/Affiliate Account(s)". Here, you may view and manage your Primary/Affiliate account(s).
Congresses
For information about the upcoming congresses, click here. You can also visit the same page by locating "Congresses" in the drop-down under the "Programs" in the main navigation menu
at the top of the ISPA website.
- You will see the congress that is currently open for registration in the main navigation menu at the top of the website. Click the name of the congress.
- Click on the "Register" button above the "Quick Links" on the left. You will be prompted to sign in if you haven't yet or create an account before you register.
- Once signed into the correct account, fill out the registration form, select the type of pass that you would like, and then click "Save & Finalize Registration” to proceed to checkout.
- Complete the checkout with a choice of your payment method. See the list of accepted payment methods.
You might get this error message probably because you are signed in with your Organization Member Account (master account level) instead of Primary or Affiliate Account (sub-account level). Please follow the step-by-step instructions
below.
- If you are signed into your Organization Membership Account, click on “My Profile” at the top of the page.
- Under the “Welcome” sign, select “Account + Settings” from the drop down menu.
- Click on “Information & Settings” and then select “Primary/Affiliate Account(s)”
- At the bottom of the screen, under options, click on the red arrow on the right to sign in as this account.
Note: You may view this account by clicking on the person icon, but no edits may be made unless you
are signed in as this account.
It depends on the time of your cancellation notice. You can learn more about the cancellation policy on the "Registration Rates" page of the upcoming Virtual Edition: 2021 ISPA Congress once registration is launched on September
22, 2020.
Contacting ISPA Members/ Congress Delegates
- Either select “Member Directory” from the Membership dropdown from the navigation menu bar,
or, if you are already in the ISPA Member Link, click on “Directory” at the top of the page
- Enter your search criteria. To see a list of all members, do not enter any criteria and click “search”
- You can also click through ISPA’s member map to explore ISPA's global network. Select the “Member Map" tab under "Member Directory" from the Membership dropdown in the navigation menu bar.
- Make sure you are NOT signed in to your Organization Account - sign in to your Primary, Affiliate, Employee or Non-Member Account.
- Select “Groups” from the main navigation at the top of your profile page.
- Either use the “Group Quick Links” and select “Group Directory”,
 or click into the group title and then select “Directory” from the Features menu.
- Either, from the Message Center, select “Preferences”
or, from the “Information & Settings” tab, select “Preferences”.
- Under the category “Messaging”, select or toggle “on” the “Email me when new messages arrive” description.
A “connection” is a permission from another member to see their profile and their feed activity – i.e., anything they post, like, or share; similar to “friending” or “following” someone on Facebook and Twitter. The person you would
like to connect to must accept your connection request.
- For Non-Members and Employee Account holders, connections are required for viewing a profile and/or sending a message to an ISPA member.
- For Primary and Affiliate Account holders, connections are not required messaging an ISPA member or non-member, but are required for viewing their activity on your “feed” (similar to seeing activity of your
Facebook friends on your Facebook feed).
- Connections are not available for Organization Master Accounts – all connections should happen through the sub accounts – (Primary/Affiliate)
- From the “Information & Settings” tab, select “Preferences”
- Under the Category “Connections” select or toggle on “Email me when I receive a connection invite”
- Alternatively, any time you have a connection request pending, it will appear in your notifications and next to the connections menu item:
- You must be signed in to your Primary, Affiliate, Student, Employee, or Non-member account. You cannot make a connection request if you are signed in to your Organization Account.
- Click on “Connections” in the main navigation at the top of the page
- Available connections will be listed in the right column.
- Click on the “Connect” icon to send a request.
- You can also Connect to someone if you are viewing their profile.
Career Center/ Job Posting
The performing arts-focused job postings are located in ISPA's Career Center. You may access the Career Center by navigating to "Professional Development" and clicking on "Career Center".
- From the homepage navigation bar, go to Professional Development > Career Center. Click on "Purchase a Job Announcement."
- Purchase a job announcement (Rate: $100 US per posting for 60 days). Upon completion of payment, you'll find a link to view the invoice. Click on "View Invoice/Receipt."
- Your paid invoice includes a truncated link to a web page where you can manage a career posting. Click on the link.
- Click on the edit icon to submit the job description.
- To submit a job posting, sign into your Organization Member Account.
- Under the “Welcome” sign, select “Account + Settings” from the drop down menu.
- Click on “Content & Features” and then “+Submit an Opening”
- Fill out the form and submit.
- You can make edits to this submission by clicking on the pencil icon.
Transactions
- Sign into your Organization Member Account.
- Under the “Welcome” sign, select “Invoices” from the drop down menu.
- This will take you to the “Payments & History” section of your profile. From here you will be able to download or print the invoice or pay online with a credit card.
- Under the “Welcome” sign, select “Account + Settings” from the drop down menu.
- Select “Payments & History”.
- Change the “Filter by Status” to be “Any Status”
- Here, you can see both open invoices with balances due as well as closed invoices. Click on the appropriate icon to get a print-ready version of your invoice.
- Credit Card: Visa, MasterCard, and American Express credit cards are accepted.
- Check/Money Order: checks must be made payable to "ISPA” and must be drawn on a U.S. bank.
- Wire Transfer: Organizations or individuals sending wire transfers may be charged with an additional 40 USD wire transfer fee. Please contact us to receive the banking details needed
to execute the wire transfer.
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