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Frequently Asked Questions

Frequently Asked Questions

Membership & Account Management

  • Click on “My Profile” at the top of the page which takes you to your account.

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  • From the drop down menu on the Welcome, select “Account + Settings”

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  • From here you can edit any of your contact information including your username and password.

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The following activities are associated with the Organization Member account:

  • build your organization's public profile on the ISPA website - visible to everyone who searches the Member Directory
  • renew/manage your membership dues
  • manage your Primary and/or Affiliate accounts
  • post a job announcement
  • purchase an advertisement
  • access full member directory and any members-only content

Your Primary or Affiliate account is your personal account associated with the Organization Member account. The following activities are associated with a Primary or Affiliate account:

  • build your individual profile on the ISPA website - visible only to members who search the Member Directory
  • register for a Congress or other ISPA event
  • post your resume
  • create a blog or comment on someone else's post
  • receive member communications such as the Network newsletter
  • access full member directory and any members-only content

You may always view and manage your Primary/Affiliate accounts through your Organization Member account. To view and manage your Primary/Affiliate accounts, see "How do I add a Primary/Affiliate Member account?".

  • Select “My Profile” from the main navigation at the top.

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  • Hover over the placeholder image and an “Edit” option will appear

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  • Select a file from your computer or device
  • The selected image will automatically be re-sized to fit
  • Click on “My Profile” at the top of the page which takes you to your account.

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  • From the drop down menu on the Welcome, select “Account + Settings”

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  • From here, you change the green lock icon from “Public” to “Members Only” or “Private”.

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  • From the My Profile view, you will be prompted to renew; click on “Renew Now!”
    NOTE – If you do not see this prompt it is because you are not signed into your Organization Account.

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  • Make any changes or updates to your profile and “Save Changes” at the bottom of the page.

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  • Select the membership you would like – if you want to upgrade your membership here is where you can select a Star Membership or add an Affiliate member.

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  • Complete the payment process at the bottom of the page and click “Submit”. All major credit cards are accepted. If you would like to pay by check or wire transfer, select the “Check/Money Order” option.
  • Click on “My Profile” at the top of the page.
  • Under the “Welcome” sign, select “Account + Settings” from the drop down menu.

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  • Click on “Information & Settings” and then select “Primary/Affiliate Account(s)”

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  • At the bottom of the screen, under options, click on the red arrow on the right to sign in as this account.

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    Note: You may view this account by clicking on the person icon, but no edits may be made unless you are signed in as this account.

Congresses

For information about the upcoming congresses, click here. You can also visit the same page by locating "Congresses" in the drop-down under the "Programs" in the main navigation menu at the top of the ISPA website.

  • You will see the congress that is currently open for registraion in the main navigation menu at the top of the website. click the name of the congress.
  • Click on the "Register" button above the "Quick Links" on the left. You will be prompted to sign in if you haven't yet or create an account before you register.
  • Once signed in to the correct account, fill out the registration form, select the type of pass that you would like, and then click "Save & Finalize Registration.” to proceed to checkout.
  • Complete the checkout with a choice of your payment method. See the list of accepted payment methods.

You might get this error message probably because you are signed in with your Organization Member Account (master account level) instead of Primary or Affiliate Account (sub-account level). Please follow the step-by-step instructions below.

  • If you are signed in to your Organization Membership Account, click on “My Profile” at the top of the page.
  • Under the “Welcome” sign, select “Account + Settings” from the drop down menu.

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  • Click on “Information & Settings” and then select “Primary/Affiliate Account(s)”

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  • At the bottom of the screen, under options, click on the red arrow on the right to sign in as this account.

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    Note: You may view this account by clicking on the person icon, but no edits may be made unless you are signed in as this account.

It depends on the time of your cancellation notice. You can learn more about the cancellation policy on the "Registration Rates" page of the upcoming New York 2019 ISPA Congress.

Contacting ISPA Members/ Congress Delegates

  • Either select “Member Directory” from the Membership dropdown from the navigation menu bar,

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    or, if you are already in the ISPA Member Link, click on “Directory” at the top of the page

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  • Enter your search criteria. To see a list of all members, do not enter any criteria and click “search”
  • Make sure you are NOT signed in to your Organization Account - sign in to your Primary, Affiliate, Employee or Non-Member Account.
  • Select “Groups” from the main navigation at the top of your profile page.

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  • Either use the “Group Quick Links” and select “Group Directory”,

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    or click into the group title and then select “Directory” from the Features menu.

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  • From the Group Directory, select the person you’d like to contact and click on their name.

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  • If their email address or other contact information is not visible as part of their profile, you can send a message through the member Message Center.

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    NOTE: Non-members and Employee members must be accepted as a “connection” BEFORE you are able to message someone. Organization Accounts do not have messaging capabilities.
  • Either, from the Message Center, select “Preferences”

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    or, from the “Information & Settings” tab, select “Preferences”.

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  • Under the category “Messaging”, select or toggle “on” the “Email me when new messages arrive” description.

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A “connection” is a permission from another member to see their profile and their feed activity – i.e., anything they post, like, or share; similar to “friending” or “following” someone on Facebook and Twitter. The person you would like to connect to must accept your connection request.

  • For Non-Members and Employee Account holders, connections are required for viewing a profile and/or sending a message to an ISPA member.
  • For Primary and Affiliate Account holders, connections are not required messaging an ISPA member or non-member, but are required for viewing their activity on your “feed” (similar to seeing activity of your Facebook friends on your Facebook feed).
  • Connections are not available for Organization Master Accounts – all connections should happen through the sub accounts – (Primary/Affiliate)
  • From the “Information & Settings” tab, select “Preferences”

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  • Under the Category “Connections” select or toggle on “Email me when I receive a connection invite”

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  • Alternatively, any time you have a connection request pending, it will appear in your notifications and next to the connections menu item:

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  • You must be signed in to your Primary, Affiliate, Student, Employee, or Non-member account. You cannot make a connection request if you are signed in to your Organization Account.
  • Click on “Connections” in the main navigation at the top of the page

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  • Available connections will be listed in the right column.
  • Click on the “Connect” icon to send a request.

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  • You can also Connect to someone if you are viewing their profile.

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Career Center/ Job Posting

The performing arts-focused job postings are located in ISPA's Career Center. You may access the Career Center by navigating to "Professional Development" and clicking on "Career Center".

  • From the homepage navigation bar, go to Professional Development > Career Center. Click on "Purchase a Job Announcement."
  • Purchase a job announcement (Rate: $100 US per posting for 60 days). Upon completion of payment, you'll find a link to view the invoice. Click on "View Invoice/Receipt."
  • Your paid invoice includes a truncated link to a web page where you can manage a career posting. Click on the link.

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  • Click on the edit icon to submit the job description.

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  • To submit a job posting, sign into your Organization Member Account.
  • Under the “Welcome” sign, select “Account + Settings” from the drop down menu.

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  • Click on “Content & Features” and then “+Submit an Opening”

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  • Fill out the form and submit.
  • You can make edits to this submission by clicking on the pencil icon.

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Transactions

  • Sign into your Organization Member Account.
  • Under the “Welcome” sign, select “Invoices” from the drop down menu.

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  • This will take you to the “Payments & History” section of your profile. From here you will be able to download or print the invoice or pay online with a credit card.

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  • Under the “Welcome” sign, select “Account + Settings” from the drop down menu.

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  • Select “Payments & History”.
  • Change the “Filter by Status” to be “Any Status”

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  • Here, you can see both open invoices with balances due as well as closed invoices. Click on the appropriate icon to get a print-ready version of your invoice.
  • Credit Card: Visa, MasterCard, and American Express credit cards are accepted.
  • Check/Money Order: checks must be made payable to "ISPA” and must be drawn on a U.S. bank.
  • Wire Transfer: Organizations or individuals sending wire transfers may be charged with an additional 40 USD wire transfer fee. Please contact us to receive the banking details needed to execute the wire transfer.

Others

We are committed to best practices in our use of your data. In preparation for Europe’s new General Data Protection Regulation (GDPR), we have updated our privacy policy. If at any time you would like to contact us with inquiries or views about ISPA’s privacy practices please submit a contact form.